DFS 9.2.0 - Validate connection to Digizuite
This will verify the connections between Sitecore and Digizuite.
The following table shows the different error messages.
# | Error or information message | Description | Resolution |
---|---|---|---|
1 | Settings has not been set, did you forget to patch the settings? | Verify configuration settings, have they been entered correctly? | DFS 9.2.0 - 3 Setting up Sitecore, section 3.2 |
2 |
| Make a request to Digizuite and test the connection. Handshake. | Check that the Digizuite, is running? Did you enter the correct url to Digizuite? |
3 | Could not login with the synchronization user, server responded: Access denied. Please check the setting DFS.AssetSiloSettings.Default.Username and DFS.AssetSiloSettings.Default.Password, perhaps there's a typo or the user does not exists? | Validate the synchronization user | Verify the username and password entered. Did you enter a wrong username or password? Does the user exist in Digizuite? |
4 | The ConfigVersionId is not correct. It does not belong to the DAM for Sitecore product. Please validate that you have entered the correct one or contact Digizuite. | Validate the ConfigVersionId | Verify that the entered config version id belongs to the product "Dam for Sitecore" in Digizuite. |
5 | The status page of the DAM server (URL TO DIGIZUITE) contains errors. Please reach out to your contact person at Digizuite. | This is an information message. Validate the status page of Digizuite | The Digizuite status page responded with an error, please contact Digizuite. The status information covers the whole DAM solution, not only the DFS part, and typically is relevant for Sitecore only in relation with troubleshooting of something not working in Sitecore. Example error monitored: any failed jobs (not only from DFS). |