DFS 10.4.0 - Validate connection to Digizuite
This will verify the connections between Sitecore and Digizuite.
The following table shows the different error messages.
# | Error message | Description | Resolution |
---|---|---|---|
1 | Settings has not been set, did you forget to patch the settings? | Verify configuration settings, have they been entered correctly? | DFS 10.4.0 - 3 Setting up Sitecore section 3.2 |
2 |
| Make a request to Digizuite and test the connection. Handshake. | Check that the Digizuite, is running? Did you enter the correct URL to Digizuite? |
3 | Could not login with the synchronization user, server responded: Access denied. Please check the setting DFS.AssetSiloSettings.Default.Username and DFS.AssetSiloSettings.Default.Password, perhaps there's a typo or the user does not exists? | Validate the synchronization user | Verify the username and password entered. Did you enter a wrong username or password? Does the user exist in Digizuite? |
4 | The ConfigVersionId is not correct. It does not belong to the DAM for Sitecore product. Please validate that you have entered the correct one or contact Digizuite. | Validate the ConfigVersionId | Verify that the entered config version id belongs to the product "Dam for Sitecore" in Digizuite. |
5 | The status page of the DAM server (URL TO DIGIZUITE) contains errors. Please reach out to your contact person at Digizuite. | Validate the status page of Digizuite | The status page in Digizuite responded with an error, please contact Digizuite. |