Installation

The Adobe Creative Cloud connector is now installed as part of the Media Manager installation.

When the Media Manager is installed, the Adobe Creative Cloud connector can be accessed by entering the Media Manager URL (PROTOCOL://MM-SITE/).

Adobe Exchange

You can now install the Adobe Creative Cloud connector from Adobe Exchange.

MacOS using M1 Chip

If you are using a MacOS with an M1 chip instead of an Intel, then you will notice changes in the Adobe products where a few things are missing, e.g., in the latest version of Photoshop, there is no “Extensions” section under the Windows Menu from where you can access your plugins and panels. This is now replaced by a drop-down menu labeled “plugins.”

This new update creates the issue where you cannot access the Digizuite Creative Cloud Connector plug-in out of the box.

To fix the issue, please follow the described steps below:

1. Open the applications folder in your M1 Mac

2. Open the specific application folder e.g., Photoshop

3. Right-click the application and select “Get info”

4. Then click on the option that reads “Open using Rosetta.”

Open

This solution is the recommended approach by Apple and Adobe

Broken Cache

After the upgrade from 5.7 to 5.8, you can experience the following UI seen below.

Open

If you encounter this error, then the way to resolve this is to delete your cache folder.

The default cache location can be found under Documents → digizuite_files.

If you have changed your cache location, then you can locate the location from the digizuite_preferences.json located at Documents → digizuite_files → digizuite_preferences.json

Broken functionality after migration/upgrade

After a migration/upgrade to a newer version of the CCC application installed as part of the Media Manager, CCC functionality can malfunction. For example, the insert button is missing, and even after you save the active document, you are still told to save the active document before you can upload or access the Link Manager.

This happens because Adobe caches the CCC plugin code, which refers partly to the new UI, while the application cannot communicate with the underlying CEP engine used to interact with Adobe APIs.

To fix this error, first close the Adobe product.

Then locate the “cep_cache“ folder on your computer:

On MacOS, it can be placed in two locations depending on the version:

Then, simply delete all the folders related to the Adobe application if the issue occurs.

This will run the CCC plugin in a clean state