How to troubleshoot SSO and known issues

Troubleshooting

You can find the logs for SSO here:

Open

Select the LoginService in the filter.

A tool to access the tokens being sent back and forward is highly recommended.

e.g. rcFederation Tracer for Chrome or Edge

This can easily help with debugging the reponses passed back and forth.

Specific users has problems logging in

If a specific user has problems logging in, it can be the user has been maually created with the email adresse. Check if there is a duplicate user and remove the manually created user.

The system does not allow duplicate emails.

It can also be due to a too long access token if a user is a member of too many groups. Then please try and limit the amount of groups being passed along in the token.

Known issues

https://digizuite.atlassian.net/wiki/spaces/PSBOK/pages/2262040577