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  • Manual synchronization is too fast and synchronizes nothing.
    • Check the password you entered in section 5.1, it is case sensitive.
  • Background synchronization never update new items.
    • The Sitecore instance needs to know which time zone Digizuite™ DAM uses. If nothing is configured in Digizuite™ DAM , the default value is GMT Standard Time.
  • Missing Digizuite™ DAM for Sitecore license dialog when trying to synchronize a silo.
    • Try to log out and launch Content Editor from Launchpad – not the Desktop.
    • Contact the DAM partner, maybe the Digizuite™ DAM doesn't have the DAM For Sitecore license installed.
  • No images showing in the DAM Explorer
    • Clear browser cache.
    • Check BaseAddress has slash at the end.
  • When installing the package, the Installation Wizard never finishes
    • MongoDB service has to run.
  • The query string is too long.

If the above error happens, set a large number for the maxQuerystring attribute in the web.config file. Below is an example.

<system.webServer>
  <security>
    <requestFiltering>
      <requestLimits maxQueryString="32768"/>
    </requestFiltering>
  </security>
</system.webServer>

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