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SymptomFix

Manual synchronization is too fast and synchronizes nothing.

Check the password you entered in section 5.1, it is case sensitive.

Background synchronization never update new items

The Sitecore instance needs to know which time zone Digizuite™ DAM uses. If nothing is configured in Digizuite™ DAM , the default value is GMT Standard Time. Use this table to find the correct timezone https://msdn.microsoft.com/en-us/library/ms912391(v=winembedded.11).aspx

Missing Digizuite™ DAM for Sitecore license dialog when trying to synchronize a silo.

Try to log out and launch Content Editor from Launchpad – not the Desktop.

Contact the DAM partner, maybe the Digizuite™ DAM doesn't have the DAM For Sitecore license installed.

No images showing in the DAM Explorer

Clear browser cache.

Check BaseAddress has slash at the end.

When installing the package, the Installation Wizard never finishes

If the Sitecore installation has xDB enabled, then MongoDB service has to run.


The query string is too long.

If this happens, set a large number for the maxQuerystring attribute in the web.config file. Below is an example.

<system.webServer>
  <security>
    <requestFiltering>
      <requestLimits maxQueryString="32768"/>
    </requestFiltering>
  </security>
</system.webServer>


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