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General
Installation
The Adobe Creative Cloud connector is now installed as part of the Media Manager installation.
When the Media Manager is installed, the Adobe Creative Cloud connector can be accessed by entering the Media Manager URL with /ccc appended in the end (PROTOCOL://MM-SITE/ccc).
Adobe Exchange
You can now install the Adobe Creative Cloud connector from Adobe Exchange.
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Open the applications folder in your M1 Mac
Open the specific application folder e.g., Photoshop
Right-click the application and select “Get info”
Then click on the option that reads “Open using Rosetta.”
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After Effects
Link Manager
When files are imported from the CCC, they are imported as FootageItem.
Files inside a Composition or a Folder will not be displayed inside the link manager.
Premiere Pro
Link Manager
Files inside a Composition or a Folder will not be displayed inside the link manager.
In Premiere Pro, the sidebar menu has to be closed after saving for it to enable using the link manager and upload.
Upload
In Premiere Pro, the sidebar menu has to be closed after saving for it to enable using the link manager and upload.
Illustrator
Insert asset
When users are not already editing Illustrator documents and inserting an asset image, a new document will be created, and the asset will be inserted into the document.
Link Manager
Local assets cannot be <Linked file> or <Image> since it will break the link manager.
Photoshop
Insert asset
When users are not already editing Photoshop documents and inserting an asset image, a new document will be created, and the asset will be inserted into the document.
Link Manager
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Broken Cache
After the upgrade from 5.7 to 5.8, you can experience the following UI seen below.
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If you encounter this error, then the way to resolve this is to delete your cache folder.
The default cache location can be found under Documents → digizuite_files.
If you have changed your cache location, then you can locate the location from the digizuite_preferences.json located at Documents → digizuite_files → digizuite_preferences.json
Broken functionality after migration/upgrade
After a migration/upgrade to a newer version of the CCC application installed as part of the Media Manager, CCC functionality can malfunction. For example, the insert button is missing, and even after you save the active document, you are still told to save the active document before you can upload or access the Link Manager.
This happens because Adobe caches the CCC plugin code, which refers partly to the new UI, while the application cannot communicate with the underlying CEP engine used to interact with Adobe APIs.
To fix this error, first close the Adobe product.
Then locate the “cep_cache“ folder on your computer:
Windows - C:\Users\<USERNAME>\AppData\Local\Temp\cep_cache
On MacOS, it can be placed in two locations depending on the version:
MacOS (1) - /Users/<USERNAME>/Library/Caches/CSXS/cep_cache
MacOS (2) - /Users/<USERNAME>/Library/Application Support/Adobe/CEP/extensions/CSXS
Then, simply delete all the folders related to the Adobe application if the issue occurs.
This will run the CCC plugin in a clean state
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Note: The specific Adobe product can be really slow to start up the first time after this since all the cached content was just deleted |