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General
It’s important to read the notice below.
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Installation
The Adobe Creative Cloud connector is now installed as part of the Media Manager installation.
When the Media Manager is installed, the Adobe Creative Cloud connector can be accessed by entering the Media Manager URL (PROTOCOL://MM-SITE/).
Adobe Exchange
You can now install the Adobe Creative Cloud connector from Adobe Exchange.
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The new plugin is called “Digizuite™ Connector for Adobe Creative Cloud” and supports version 5.8.0 and above |
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To install the Adobe Creative Cloud connector with version 5.6.0 and if you have , you will need a Media Manager 5.6.0 , and you will have to manually install the zxp file and NOT use the Adobe Exchange. The reason is breaking changes in 5.6.0 which will break prior versions. |
Asset is outdated
We have a known issue for some 5.4 installations where the asset is shown as 'Asset is Outdated' in the link manager, even though this is not the case and the asset has just been added.
It is related to two search which do not properly contain hashsha1 which is used for comparison. This is because of the searches having been updated many times with custom fields and therefore the CCC scripts can in some instances not automatically merge them (due to the custom changes).
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The issue will show itself like this:
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Please contact Service Delivery or R&D in such an instance. But essentially, if you have a lot of manual changes for the search, then this is most likely the reason and then we need to add it to the most recent. Therefore please contact SD or R&D (running and populating search indexes is required).
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Proxy sites
When using a CCC proxy site then the following issues exist:
Third-party licenses cannot be seen.
Sharing collections will link to the proxy site, hence it will not work.
After Effects
Link Manager
When files are imported from the CCC, then they are imported as FootageItem.
Files inside a Composition or a Folder will not be displayed inside the link manager.
Premiere Pro
Upload
In Premiere Pro the sidebar menu has to be closed after saving, for it to enable using the link manager and upload.
Link Manager
Files inside a Composition or a Folder will not be displayed inside the link manager.
In Premiere Pro the sidebar menu has to be closed after saving, for it to enable using the link manager and upload.
Illustrator
Insert asset
From 5.7 going forward, when users are not already editing Illustrator documents and insert an asset image, a new document will be created and the asset will be inserted into the document.
Link Manager
Local assets cannot be <Linked file> or <Image> since it will breaks the link manager.
Photoshop
Insert asset
From 5.7 going forward, when users are not already editing Photoshop documents and insert an asset image, a new document will be created and the asset will be inserted into the document.
Link Manager
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The old plugin “Digizuite™ Connector” will only support up to version 5.5.5 |
MacOS using M1 Chip
If you are using a MacOS with an M1 chip instead of an Intel, then you will notice changes in the Adobe products where a few things are missing, e.g., in the latest version of Photoshop, there is no “Extensions” section under the Windows Menu from where you can access your plugins and panels. This is now replaced by a drop-down menu labeled “plugins.”
This new update creates the issue where you cannot access the Digizuite Creative Cloud Connector plug-in out of the box.
To fix the issue, please follow the described steps below:
Open the applications folder in your M1 Mac
Open the specific application folder e.g., Photoshop
Right-click the application and select “Get info”
Then click on the option that reads “Open using Rosetta.”
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Broken Cache
After the upgrade from 5.7 to 5.8, you can experience the following UI seen below.
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If you encounter this error, then the way to resolve this is to delete your cache folder.
The default cache location can be found under Documents → digizuite_files.
If you have changed your cache location, then you can locate the location from the digizuite_preferences.json located at Documents → digizuite_files → digizuite_preferences.json
Broken functionality after migration/upgrade
After a migration/upgrade to a newer version of the CCC application installed as part of the Media Manager, CCC functionality can malfunction. For example, the insert button is missing, and even after you save the active document, you are still told to save the active document before you can upload or access the Link Manager.
This happens because Adobe caches the CCC plugin code, which refers partly to the new UI, while the application cannot communicate with the underlying CEP engine used to interact with Adobe APIs.
To fix this error, first close the Adobe product.
Then locate the “cep_cache“ folder on your computer:
Windows - C:\Users\<USERNAME>\AppData\Local\Temp\cep_cache
On MacOS, it can be placed in two locations depending on the version:
MacOS (1) - /Users/<USERNAME>/Library/Caches/CSXS/cep_cache
MacOS (2) - /Users/<USERNAME>/Library/Application Support/Adobe/CEP/extensions/CSXS
Then, simply delete all the folders related to the Adobe application if the issue occurs.
This will run the CCC plugin in a clean state
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Note: The specific Adobe product can be really slow to start up the first time after this since all the cached content was just deleted |